Supporter Services Team member

Supporter Services Team member

Could you make someone’s day by taking their donation — and help transform lives around the world?

We’re looking for a dedicated and meticulous person to join our Supporter Services team. This team strives to make our supporters feel valued and appreciated through answering their enquiries promptly and handling their donations with professionalism. This role is for someone that is passionate about excellent supporter care and thrives in a collaborative, detail-oriented environment.

About the role:
As a key member of the Supporter Services team, you will be responsible for the following areas. This role is central to ensuring the accuracy and integrity of our income processing and giving the best to our supporters.
• Donation Processing and Financial Accuracy: Handling donations, analysing bank statements, managing direct debits, and ensuring gift aid/GDPR compliance.
• Supporter Communication: Responding to enquiries on the phone and in emails, sending thank you letters and receipts.
• Database integrity: Maintaining accurate database records that support the Finance and Supporter Engagement teams.

About you:
You will be passionate about delivering excellent supporter care and committed to continuous improvement. Attention to detail is essential, as is the ability to work flexibly and collaboratively within a team. You’ll be keen to improve our systems and processes, and confident in handling financial and database-related tasks. Experience in customer service or supporter care is desirable, and a willingness to learn and grow in the role is key.

Why this role matters:
This role sets the standard for supporter care within the organisation. You’ll be on the front line of building and maintaining relationships with our supporters and churches, ensuring every interaction reflects our commitment to showing our supporters how valued they are.
If you’re someone who thrives in a detail-oriented, mission-driven environment and wants to make a meaningful impact—we want to hear from you!