Supporter care

Supporter care charter

With your support, and the support of many before you, BMS World Mission has been used by God to demonstrate his love, and to bring hope and transformation across the world since 1792.  

We believe in partnership – thanks to the support of churches and individuals across the UK we bring help and hope to people in need around the world, mobilising people, resources and skills across the global church to share the good news of Jesus and practical hope where they are needed most. 

Thank you for your faithful support. Thank you for being part of the BMS family. Thank you for standing with your brothers and sisters in Christ around the world. Together we are working for a world where all can experience faith in Christ and the abundant life only he provides.  

Our relationship with you is at the heart of how we work 

Our care for you should be demonstrated in everything we do and reflect our shared identity in Christ.  

• We will treat you as an individual and not a number  

• We will steward your gifts responsibly and communicate with you about the difference you are making in the world through BMS World Mission 

• We value all your contributions of prayer, time and financial support – we could not do this work without you 

We will treat you with respect 

• We should demonstrate the BMS values in every interaction – we want you to feel encouraged through engaging with us  

• We will use your gifts in the way you have asked and will communicate with you if there are any reasons this is not possible  

• We are honest and transparent in our interactions. When we make a mistake we should admit it and work to put it right  

• We will endeavour to understand the individual circumstances of supporters and engage with you in the way that is the most appropriate. We will not contact you if you ask us not to and will communicate with you in ways which are appropriate and in line with how you wish to hear from us  

• We respect people’s commitments to prayer and will provide regular resources to enable people to pray for BMS work and global issues 

• We will deliver what we say we will deliver and get back to you as soon as we are able to 

We listen to your feedback 

• Your opinions and feedback are important to us and supporter views are actively considered in our planning 

• We encourage opportunities for feedback. We want to hear from you!  

• We regularly review this feedback at all levels of the organisation, including Trustees and use this to improve how we operate as an organisation  

• We have a complaints policy and actively publicise this so that supporters are clear on what to do when we have not got it right  

Our commitments to you 

• We adhere to the Code of Fundraising Practice set by the Fundraising Regulator  

• We comply with charity law and the data protection regulations.  

• We monitor our fundraisers, volunteers and any third parties who work for us to ensure that they always adhere to our high standards   

• We will always give you the option to opt out from hearing from us about our work and appeals. We will always act, so please feel confident in contacting us at any time  

• We will keep your personal information secure and will only use it in line with our privacy policy and based on your indicated preferences  

• We will never sell or share your data with third parties for marketing purposes. 

Thank you once again for standing with the those most in need around the world and entrusting BMS World Mission with your support. It is together with the support of Christians, individuals and churches, that we seek to make a better world through Christ’s grace. 

We will regularly review this charter to ensure it is appropriate and we are standing by our commitments to our supporters. You can contact us at  mail@bmsworldmission.org or on 01235 517700 if you would like to discuss any of this – or just to let us know how you think we are doing.   

May 2026 

Our Fundraising Promise

This promise outlines the commitment made to donors and the public by fundraising organisations which register with the Fundraising Regulator. Those who register with the regulator agree to ensure their fundraising is legal, open, honest and respectful.

The standards for fundraising are set out in the Code of Fundraising Practice.

We will commit to high standards

• We will adhere to the Fundraising Code of Practice.

• We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise.

• We will comply with the law as it applies to charities and fundraising.

• We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice.

We will be clear, honest and open

• We will tell the truth and we will not exaggerate.

• We will do what we say we are going to do with donations we receive.

• We will be clear about who we are and what we do.

• We will give a clear explanation of how you can make a gift and change a regular donation.

• Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent.

• We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged.

• We will ensure our complaints process is clear and easily accessible.

• We will provide clear and evidence based reasons for our decisions on complaints.

We will be respectful

• We will respect your rights and privacy.

• We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.

• We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request.

• Where the law requires, we will get your consent before we contact you to fundraise.

• If you tell us that you don’t want us to contact you in a particular way we will not do so. We will work with the Telephone, Mail and Fundraising Preference Services to ensure that those who choose not to receive specific types of communication don’t have to.

We will be fair and reasonable

• We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.

• We will take care not to use any images or words that intentionally cause distress or anxiety.

• We will take care not to cause nuisance or disruption to the public.

We will be accountable and responsible

• We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.

• If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive.

• We will have a complaints procedure, a copy of which will be available on our website or available on request.

• Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory.

• We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.

For a copy of our latest Annual Report with detailed spending information, go to our Impact page.

Should you have any concerns about the way we fundraise, please contact us:

Email:  supportercare@bmsworldmission.org
Phone:  01235 517611
Write to: Funding Team Leader, BMS World Mission, PO Box 49, Didcot, OX11 8XA.